Privacy & Cookie Policy

Last Updated: March 8, 2026

Celio Entertainment (“Celio,” “we,” “us,” or “our”) values your privacy and is committed to transparency regarding the use of cookies, tracking technologies, and marketing communications on our website and associated platforms (the “Site”).

This Policy explains how we collect, store, and use data through cookies, pixels, and forms, as well as your rights to control these tools.

By accessing or using the Site, you consent to the practices described in this Policy.

1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and support marketing efforts.

Examples of technologies used:

Google Analytics – For anonymous website traffic analysis and performance tracking
Meta Pixel – To optimize ads, track conversions, and retarget users
Tally Forms – To collect user-provided information such as names, emails, and preferences

Cookies may include session cookies, persistent cookies, first-party cookies, and third-party cookies, which may track your interaction with our Site and connected services.

Purposes of tracking include:

Understanding website traffic and visitor behaviour
Improving user experience and Site performance
Delivering personalized content and advertisements
Collecting information for newsletters, pre-orders, and other communications

2. User Consent

By continuing to use the Site, you consent to our use of cookies and tracking technologies as described in this Policy.

Where required by applicable law (e.g., EU GDPR, UK GDPR, and South African POPIA), explicit consent is obtained before placing non-essential cookies or processing personal information for marketing purposes.

You may manage or withdraw consent at any time through your browser settings or the consent management options provided on the Site.

3. Data Collection

The data collected through cookies, pixels, and forms may include:

Device information (e.g., browser type, operating system, IP address)
Website interaction data (e.g., pages visited, time spent, clicks)
Marketing preferences, survey responses, or account information voluntarily submitted through forms

Celio Entertainment does not sell your personal information. All data collected is used internally for analytics, marketing optimization, and improving the Site experience.

4. Third-Party Services

Certain services on the Site are powered by third-party providers, including:

Google Analytics
Meta Pixel
Tally Forms

These providers may collect and process information in accordance with their own privacy policies. Celio Entertainment is not responsible for the data practices of these third parties, but we ensure that all services used are compliant with applicable data protection laws.

5. Marketing Communications

By providing your contact information through the Site (e.g., newsletter signup, pre-order forms), you consent to receive communications from Celio Entertainment about:

New releases and products (e.g., Belgrado ebooks, merchandise, OSTs)
Marketing campaigns, promotions, or early-access programs

You may opt-out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly at the email below.

Email & Marketing Consent

By providing your email address and personal information through our website forms, including Tally Forms, you consent to receive marketing communications, updates, and promotional materials from Celio Entertainment, including information about Belgrado and related products, pre-orders, and events.

We take your privacy seriously and comply with South Africa’s POPIA, the EU’s GDPR, and applicable international data protection regulations. You have the right to withdraw consent at any time.

How we use your information

Email communications:
- We send newsletters, product updates, pre-order reminders, and promotional campaigns using Brevo.
- All communications include an unsubscribe option, allowing you to opt out immediately.
Data collection & tracking:
- We may use Google Analytics and Meta Pixel to analyze website traffic, measure campaign effectiveness, and tailor content based on user preferences.
Integration with Tally Forms:
- Email addresses and preferences submitted through Tally are automatically synced to Brevo for secure processing and management.
- Only authorized personnel have access to this information.

Your rights

Withdraw consent anytime: You can unsubscribe from marketing emails at any time without affecting your access to purchased content.
Access & correction: You may request access, correction, or deletion of your personal data by contacting info@celioentertainment.com.
Global compliance: All personal data is handled in accordance with POPIA, GDPR, and international privacy standards.

Security & Retention

We store your information securely and limit access to authorized personnel only.
Personal data is retained only as long as necessary for communications, legal compliance, or as required for legitimate business purposes.

By submitting your information and opting in, you confirm that you understand and consent to the collection, processing, and use of your personal data as described above.

6. Global Compliance

Celio Entertainment complies with the following data protection frameworks:

South Africa: POPIA (Protection of Personal Information Act
European Union: GDPR (General Data Protection Regulation)

We implement appropriate technical and organizational measures to protect user data, provide transparency about data collection, and respect user rights across jurisdictions.

7. Updates

We may update this Policy periodically to reflect changes in technology, legal requirements, or business practices. Updates will be posted on this page with an updated “Last Updated” date.

Continued use of the Site after updates constitutes acceptance of the revised Policy.

8. Delivery & Shipping

Delivery timelines will be communicated during checkout and may vary depending on location, shipping method, and customs processing.

Celio is not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Unforeseen logistical disruptions

For digital Products, delivery occurs through secure download links or platform access after purchase or upon product release.

For physical Products, tracking information will be provided when available.

Customers are responsible for providing accurate shipping details. Celio is not liable for orders shipped to incorrect addresses due to customer error.

9. Contact Information

If you have questions regarding this Refund Policy or need assistance, please contact:

Celio Entertainment
Email: info@celioentertainment.co.za

When the law fails, justice becomes personal

Explore our creative journey - concept art, storyboards, and script snapshots from current projects. See how each idea evolves from sketch to screen. For more, browse the full archive. A world where prestige meets grit. Track our studio’s progress - Book 1: Final Polish, OST: 80% Complete - and join the story as it unfolds.

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